Contact Avorlyne
Have a question about your order, delivery, return or sizing? Our support team is here to help.
Questions about an order, return or size? Send us the details and we'll help you from there.
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Order Support
Need help with an order, confirmation email or order status? Include your order number so we can help faster.
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Shipping & Tracking
Questions about delivery times, tracking updates or delayed packages.
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Returns & Exchanges
Start a return, request a size exchange or ask about refund status.
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General Questions
Need help with sizing, products or anything else before placing an order?
Send us a message
Quick Answers
Short answers to common questions about orders, shipping, returns and payments.
Do you offer free shipping?
Free standard shipping on all orders There is no minimum order value required to receive free shipping.
How long does delivery take?
Orders are usually processed within 1–3 business days. After dispatch, delivery usually takes 6–12 business days. The total estimated delivery time is typically 7–15 business days from the date the order is placed.
How can I track my order?
Once your order has shipped, you will receive a tracking email. You can also check your order on our order tracking page. If your tracking has not updated for several business days, contact hallo@vayrani.com.
What is your return window?
You may request a return within 30 days of the delivery date.
How do I start a return?
Email hallo@vayrani.com with your order number, the item you want to return and the reason for the return. If approved, we will provide the correct return instructions.
Which payment methods do you accept?
Available payment methods may include Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. PayPal is only available if shown at checkout.
- Free shipping on all orders
- 30-day returns
- Secure checkout
- Customer support available